Customer Service NS New Systemvnt
The NS New Systemnt Customer Service
Solving your needs and giving you the right advice to get satisfaction is our primary goal. NS NEW SYSTEMNT strives to provide an efficient and continuous range of services aimed at achieving a growth objective »win-win » with its partner clients.
Service Before Sale:
Good communication with our clients, expertise, listening, advice to better accompany you in your project without neglecting details (technical visit on site if necessary). We also study the structure of the building and the installation environment.
We offer you an optimal solution as well as one or more variant(s) / alternative(s) either technical or budgetary.
We offer you an attractive financing solution if desired (leasing, loa, lld) through our approved partners.
Production tracking service (if out of stock):
- Before production, we confirm all the details of your order by e-mail, phone, skype, etc.;
- Depending on your requirements, we study and organize an appropriate delivery solution to optimize your costs;
- Spare parts under warranty are available in standard exchange, free for our customers;
- We provide you with a detailed and clear user manual, and upon request a data and power connection scheme, installation guide, software package on USB drive etc..
After-sales service:
> Installation/operational guide;
> Access to technical support level 1 professional by email, telephone or skype without extra cost or subscription
> Replacement in »Standard exchange » or repair if possible defective parts in return workshop. LED software updates for free during the warranty period;
Speed and effectiveness
At NS NEW SYSTEM, we have a perfect knowledge of our products and are able to find a solution to each of your problems; As soon as possible. We ensure optimal follow-up of your requests and intervene on your giant LED screens on site if needed to avoid any loss of operation.
The VAS accompanies you throughout the life of your products (even after warranty), solves any problems, performs emergency repairs, and trains you in technical developments of the profession.
A technician available 24/7
Depending on your maintenance contract, a dedicated technician can stay at your service and answer all your technical questions, perform a diagnostic, remote troubleshooting. 24/7!
